Please see the official Reservation Policy for Hotel Atitlán Hotel & Gardens below. If you require more information, please contact the hotel, and a member of our staff will be happy to assist you.
CHECK IN TIME: 3:00PM
CHECKOUT TIME: 11:00AM
Hotel Atitlán offers you a 20% discount at Hotel Palacio de Dona Leonor Antigua when you continue your stay at their property. (Restrictions apply.)
All prices are reflected in US $ Dollars.
Taxes and Government Charges: Daily rates for rooms are subject to the following taxes: 12% VAT and 10% city tax. Government taxes will also be added to all food and beverage charges.
Restaurant Reservations and Recreation: Reservations are required to ensure preferred times.
Individual Reservations: Your credit card information is required as guarantee for your reservation during both regular and low season.
Cancellation Policy: Cancellations or changes are accepted up to 96 hours in advance to avoid charges.
High Season (Holy Week and New Year): This season requires a minimum number of nights’ stay and special rates apply. Please contact our reservations department for further information. Full payment by bank deposit or credit card is required for the stay when confirming your reservation, and charges are made immediately. Cancellations or changes during this time are only accepted up to 30 days in advance.
Group Reservations: Additional policies apply. Please contact our reservations department for more
information.
Group Policies: For three or more rooms, your reservation will be considered as a group and is subject to different cancellation conditions. It may be cancelled or modified up to 30 days in advance to avoid charges. For more information, contact our reservations department.
Early check- in Policies: Our check in starts at 3:00 p.m. If you arrive earlier, we will gladly keep your
luggage at reception while you are waiting, so you can enjoy the botanical gardens and the hotel facilities until your room is available. If the room is available and you wish to register and occupy the room before the scheduled time, there is a surcharge of 25% of the room rate with taxes included.
Policy for Early Departures: Your deposit will be forfeited if you leave the hotel before the scheduled date. If you have booked with a minimum number of required nights or as a package holiday, you will be charged for the full original booking and are required to pay for the total nights reserved.
Coolers, Portable Refrigerators and Food: These are not allowed to enter any guest rooms, including any items that are treated as such equipment or any type of food. If you have any special requirements, please notify us in advance to make special arrangements.
Safety Deposit Boxes: All our rooms have safety boxes at no additional charge.
Private Transportation: It will be a pleasure for Hotel Atitlán to help you in coordinating your ground transportation from La Aurora International Airport in Guatemala City to Lake Atitlán Panajachel, and vice versa. Extra charges apply.
Animals: The hotel does not allow pets or any other animals.
Additional Beds: The hotel does not have extra beds available in rooms.
Room Service: Available only for suites, from 8:00 a.m. to 08:00 p.m.
Kids & Suites: Hotel Atitlán does not allow children in suites. These rooms have been prepared specifically for couples or honeymooners.
Sound: To maintain harmony among our guests, we ask you to keep your radios or other playback devices at a low sound level.
Parking: The hotel provides free parking for guests within the property.
Laundry Service: The Hotel Atitlán provides laundry service on request. Extra charges apply.
We are proud of what we can offer to you, and we hope to make your stay something wonderful and see you to return again.
We wish you a good trip, hoping to give a warm welcome soon.
Sincerely,
Hotel Atitlán Reservations Department
CHECK IN TIME: 3:00PM
CHECKOUT TIME: 11:00AM
Hotel Atitlán offers you a 20% discount at Hotel Palacio de Dona Leonor Antigua when you continue your stay at their property. (Restrictions apply.)
All prices are reflected in US $ Dollars.
Taxes and Government Charges: Daily rates for rooms are subject to the following taxes: 12% VAT and 10% city tax. Government taxes will also be added to all food and beverage charges.
Restaurant Reservations and Recreation: Reservations are required to ensure preferred times.
Individual Reservations: Your credit card information is required as guarantee for your reservation during both regular and low season.
Cancellation Policy: Cancellations or changes are accepted up to 96 hours in advance to avoid charges.
High Season (Holy Week and New Year): This season requires a minimum number of nights’ stay and special rates apply. Please contact our reservations department for further information. Full payment by bank deposit or credit card is required for the stay when confirming your reservation, and charges are made immediately. Cancellations or changes during this time are only accepted up to 30 days in advance.
Group Reservations: Additional policies apply. Please contact our reservations department for more
information.
Group Policies: For three or more rooms, your reservation will be considered as a group and is subject to different cancellation conditions. It may be cancelled or modified up to 30 days in advance to avoid charges. For more information, contact our reservations department.
Early check- in Policies: Our check in starts at 3:00 p.m. If you arrive earlier, we will gladly keep your
luggage at reception while you are waiting, so you can enjoy the botanical gardens and the hotel facilities until your room is available. If the room is available and you wish to register and occupy the room before the scheduled time, there is a surcharge of 25% of the room rate with taxes included.
Policy for Early Departures: Your deposit will be forfeited if you leave the hotel before the scheduled date. If you have booked with a minimum number of required nights or as a package holiday, you will be charged for the full original booking and are required to pay for the total nights reserved.
Coolers, Portable Refrigerators and Food: These are not allowed to enter any guest rooms, including any items that are treated as such equipment or any type of food. If you have any special requirements, please notify us in advance to make special arrangements.
Safety Deposit Boxes: All our rooms have safety boxes at no additional charge.
Private Transportation: It will be a pleasure for Hotel Atitlán to help you in coordinating your ground transportation from La Aurora International Airport in Guatemala City to Lake Atitlán Panajachel, and vice versa. Extra charges apply.
Animals: The hotel does not allow pets or any other animals.
Additional Beds: The hotel does not have extra beds available in rooms.
Room Service: Available only for suites, from 8:00 a.m. to 08:00 p.m.
Kids & Suites: Hotel Atitlán does not allow children in suites. These rooms have been prepared specifically for couples or honeymooners.
Sound: To maintain harmony among our guests, we ask you to keep your radios or other playback devices at a low sound level.
Parking: The hotel provides free parking for guests within the property.
Laundry Service: The Hotel Atitlán provides laundry service on request. Extra charges apply.
We are proud of what we can offer to you, and we hope to make your stay something wonderful and see you to return again.
We wish you a good trip, hoping to give a warm welcome soon.
Sincerely,
Hotel Atitlán Reservations Department